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Cancellation, Refund & Exchange Policy 

 Last Updated on: February 12, 2026

Website: https://yashtrendz.com
Business Name: YashTrendz

  1. Overview

At YashTrendz, we are committed to delivering quality products and ensuring customer satisfaction. This policy outlines the terms governing order cancellations, refunds, and exchanges.

By placing an order on our website, you agree to the terms stated below.

  1. Order Cancellation Policy

Once an order has been successfully placed and confirmed, it cannot be cancelled.

Customers are requested to carefully review:

  • Product selection
  • Size and color
  • Shipping address
  • Contact details

before completing the purchase.

  1. Refund Policy

Refunds are generally not applicable once an order has been successfully placed and processed.

However, refunds may be considered in the following situations:

  • Duplicate payment due to technical error
  • Payment deducted but order not confirmed
  • In cases where a replacement product is not available after approval of a damaged or defective claim

Customers must notify us within 24 hours of the transaction or delivery (as applicable) and provide valid supporting proof.

If a refund request is approved after verification, the refund will be credited within 5 to 7 business days to the original payment method.

Please note that the time taken for the refunded amount to reflect in your account may vary depending on your bank or payment provider.

All refund decisions are subject to verification and approval by YashTrendz.

  1. Exchange Policy (Applicable Only for Damaged or Defective Products)

We accept exchanges only if the product is received in a damaged or defective condition.

Eligibility Criteria:

To qualify for an exchange:

  1. A clear and continuous unboxing video must be recorded from start to finish (without cuts or edits).
  2. The video must clearly show:
    • The unopened parcel
    • The shipping label
    • The outer packaging
    • The damaged or defective product
  3. The exchange request must be submitted within 24 hours of delivery.

Exchange requests must be sent via:

Email: yashtrendz19@gmail.com
WhatsApp: +91 9080853396

Important Notes:

  • Exchange requests without a valid unboxing video will not be accepted.
  • Exchanges are allowed only for the same product/model, subject to stock availability.
  • If the product is out of stock, we may offer store credit or a refund (at our discretion).
  • Exchanges are not permitted for:
    • Size issues
    • Change of mind
    • Personal dislike of color/design
    • Minor variations due to lighting or screen differences
  1. Exchange Processing & Delivery Time

Once your exchange request is approved, the replacement product will be delivered within 2 to 14 business days (delivery time depends on customer location, courier availability, and serviceable areas).

Customers will be informed once the replacement product has been shipped.

  1. Shipping Costs for Exchanges
  • Customers are responsible for securely repacking the product.
  • Customers may be required to bear the shipping cost for returning the damaged product (if applicable).
  • Replacement shipping charges may apply unless otherwise decided by YashTrendz.
  1. Grievance Redressal

In accordance with applicable consumer protection regulations, customers may contact our Grievance Officer for any complaints or concerns.

Grievance Officer Details:

Name: Priyanka
Phone: +91 9080853396
Email: yashtrendz19@gmail.com

Address:
Cooperative Colony, Gandhi Nagar,
Mohanur Road, Opp. to Elango Mandapam Road,
Namakkal – 637001,
Tamil Nadu, India

We aim to acknowledge complaints within 48 hours and resolve them within a reasonable timeframe.

  1. Policy Updates

YashTrendz reserves the right to modify this policy at any time without prior notice. Updates will be posted on this page with a revised effective date.

Customers are encouraged to review this page periodically before making a purchase.